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Customer Service - Major Lodging Alternative
Servicing a wide spectrum of industries, Schire Group provides custom contact center solutions. Using innovative cloud technology, we work with customer support representatives — like you — to deliver virtual customer support to Fortune 500 and enterprise clients.
* Currently not accepting applications from California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
About the job:
* Applicants for this role must speak, read, and write fluent English AND French
As a customer service representative with Schire, you will have the opportunity to choose which client you would like to work with, as well as what days and hours you work. Enjoy a more fulfilling work-life balance. Depending on the client you choose, your responsibilities may vary. For example, we contract with a large company that provides hotel alternatives. If you were to choose this client, your responsibilities may include:
Handling calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more
Responding professionally to inbound contacts, including urgent situations
Providing knowledgeable, friendly client service and properly resolving customer challenges as needed by phone and/or email
Adept at problem solving, mediating, and negotiating
Efficient in writing and verbal communication
Able to provide knowledgeable, friendly and eloquent customer service
Computer knowledge (must own a computer and must have a quiet work space accesible to a hardwired broadband internet service via DSL, Cable, or fiber optic connection)
Bonuses: Depending on service level ratings, representatives have the opportunity to earn in-check bonuses, as well as incentives, such as Tiffany&Co. jewelry or a trip to the Bahamas!
PLEASE NOTE: All applicants MUST attend an online infosession to hear all the details of this role before scheduling an interview. We value your time — the infosession will consist of 15 minutes of details and 15 minutes for you to ask questions. Information about the session will be in your 'thank you' email.