Customer Service - Major Lodging Alternative
Cheyenne, Wyoming

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Job Description

About us:

Servicing a wide spectrum of industries, Schire Group provides custom contact center solutions. Using innovative cloud technology, we work with customer support representatives — like you — to deliver virtual customer support to Fortune 500 and enterprise clients.

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* Currently not accepting applications from California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
 

 

About the job:
* Applicants for this role must speak, read, and write fluent English AND French

As a customer service representative with Schire, you will have the opportunity to choose which client you would like to work with, as well as what days and hours you work. Enjoy a more fulfilling work-life balance. Depending on the client you choose, your responsibilities may vary. For example, we contract with a large company that provides hotel alternatives. If you were to choose this client, your responsibilities may include:
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• Handling calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more

• Responding professionally to inbound contacts, including urgent situations

• Providing knowledgeable, friendly client service and properly resolving customer challenges as needed by phone and/or email

About you:

• Adept at problem solving, mediating, and negotiating

• Efficient in writing and verbal communication

• Able to provide knowledgeable, friendly and eloquent customer service

• Computer knowledge (must own a computer and must have a quiet work space accesible to a hardwired broadband internet service via DSL, Cable, or fiber optic connection)
   

Bonuses: Depending on service level ratings, representatives have the opportunity to earn in-check bonuses, as well as incentives, such as Tiffany&Co. jewelry or a trip to the Bahamas!

PLEASE NOTE: All applicants MUST attend an online infosession to hear all the details of this role before scheduling an interview. We value your time — the infosession will consist of 15 minutes of details and 15 minutes for you to ask questions. Information about the session will be in your 'thank you' email.