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Customer Support Agent
Trenton, New Jersey
Servicing a wide spectrum of industries, Schire Group provides custom contact center solutions. Using innovative cloud technology, we work with customer support representatives — like you — to deliver virtual customer support to Fortune 500 and enterprise clients.
* Currently not accepting applications from California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
About the job:
As a customer support agent with Schire, you will have the opportunity to choose which client you would like to work with, as well as what days and hours you work. Enjoy a more fulfilling work-life balance. Depending on the client you choose, your responsibilities may vary. For example, we contract with a popular accommodations-booking company. If you were to choose this client, your responsibilities may include:
Handling calls from customers related to property booking
Resolving customer challenges by phone and/or email
Taking calls regarding website and profile issues
Handling inquiries and complaints, and providing appropriate solutions and alternatives within the time limits provided
Documenting all issues, resolution, and follow up actions
Exceptional communication skills
Advanced computer skills (must own your own computer and have a quiet space to work with access to a hard-wired broadband internet service via DSL, Cable, or fiber optic connection)
Excellent time management — most people do not succeed at remote roles due to lack of effective time management, so be realistic with your self assessment
Open to a fast-paced environment
Proficient at problem-solving and troubleshooting
Bonuses: Depending on service level ratings, representatives have the opportunity to earn in-check bonuses, as well as incentives, such as Tiffany&Co. jewelry or a trip to the Bahamas!
PLEASE NOTE: All applicants MUST attend an online infosession to hear all the details of this role before scheduling an interview. We value your time — the infosession will consist of 15 minutes of details and 15 minutes for you to ask questions. Information about the session will be in your 'thank you' email.